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At FRTA, your satisfaction matters to us. If you’re not completely happy with your purchase, please review the policy below to understand our return and refund process.
We accept returns under the following conditions:
Items must be unworn, unwashed, and unused
Items must be returned in their original condition, with all tags and packaging intact
Return requests must be submitted within 14 days of delivery
For hygiene and quality reasons, we cannot accept returns on items that show signs of wear, washing, deodorant, makeup stains, odor, or damage caused after delivery.
The following items are final sale and not eligible for return or refund:
Sale or discounted items
Clearance items
Promotional items
Gift cards
Items marked as Final Sale
To initiate a return, please email us at:
Email: frtafits@gmail.com (replace with your actual email)
Include the following:
Order number
Reason for return
Photos (required for damaged or defective items)
Once your request is approved, you will receive return instructions.
Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We recommend using a trackable shipping service, as FRTA is not responsible for lost or delayed return packages
Once we receive and inspect your return:
Approved refunds will be issued to your original payment method
Refunds are processed within 5–10 business days
You will receive a confirmation email once your refund has been completed
We currently do not offer direct exchanges.
If you need a different size or style, please return the original item (if eligible) and place a new order.
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with clear photos.
Approved claims will receive a replacement or refund at no additional cost.
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company (processing times vary)
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at frtafits@gmail.com.
FRTA reserves the right to update or modify this policy at any time. Changes will be posted on this page.
If you have any questions about returns or refunds, please contact us:
Email: frtafits@gmail.com
Brand: FRTA
Website: fortifies.com
